Open a Support Ticket
Submit a service request and our technicians will respond as quickly as possible during business hours. Ideal For
✓ General IT issues ✓ User accounts & passwords ✓ Software & application support ✓ Hardware problems |
Remote Support
Connect securely with one of our technicians for fast troubleshooting and technical assistance. Features
✓ Secure remote connection ✓ Fast issue resolution ✓ Screen sharing ✓ Guided assistance |
Emergency Support
Critical business issue? Contact us immediately for priority assistance. Examples
✓ Server outages ✓ Network failures ✓ Business-critical systems ✓ Security incidents |
Client Resources
Access helpful tools and information to make support even easier. Resources
✓ Remote Support Downloads ✓ Frequently Asked Questions ✓ Best Practices ✓ Contact Information |
Business HoursOur standard support hours are: Monday – Friday 8:00 AM – 5:00 PM AST After-hours emergency support is available for managed service clients. |
Frequently Asked QuestionsHow do I submit a support request?
The fastest way to request assistance is by opening a support ticket through our Support Portal. Please include a brief description of the issue, the affected user or device, and any error messages or screenshots if available.
What are your support hours?
Our standard business hours are Monday through Friday, 8:00 AM to 5:00 PM (Atlantic Time). Managed Services clients with emergency coverage may receive after-hours support for critical business-impacting issues.
How can I start a remote support session?
If a technician requests a remote connection, simply click the Remote Support button on this page and run the application provided. No installation is required for one-time support sessions.
|
